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Terms & Conditions

Refund Policy

Due to the nature of our business, in that each item/garment is fully customized to the specifications of the customer, it is not possible under most circumstances for Northern Edge Design It LLC to accept returns of any customized items sold. A return or refund may be permitted at the discretion of Northern Edge Design It LLC with the following conditions:

  • The item is returned within 30 calendar days from the date it was received.

  • The item is returned unused and in the same condition in which it was received.

  • The item must have the receipt or proof of purchase.

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your credit card (or original method of payment). For credit card payments, it may take 5 to 10 business days for a refund to show up on your credit card statement.

  • If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

In the event a customer has confirmed an order and artwork has begun and/or merchandise has been ordered but not printed, the cancellation may result in an art charge for work begun and/or a restocking fee for merchandise ordered.

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